To get the customer service fast as possible I woud like to ask everyone to report any issues the following way:
1: If its Syncing based or Offline status based, fill out the forms above
2: If its Witnessing / Beaconing do the same
3: Adress modification, write an email to firstname.lastname@example.org
4: Pending Payment issue: We moved to Coinbase hopefuly there will be no issue now, but from the MugglePay time fill out the pinned form, if no response within 72 hours, DM me and your issue will be guaranteed to resolve within 48 hours (if you paid correctly ofc)
5: Any general order confirmation, other issues, FAQ you can DM me and I will help personally!
Source: Discord @ Bobcat_Warmar(Community Support)