Another Nebra Escuse:
As some of you will already know, unfortunately, for the last couple of weeks, we’ve been struck by courier weight limits by our 3rd Party Logistics provider (Floship) caused by increasing shipping demand around the Christmas period, which has caused delays with shipments. DHL has had 100kg restrictions in place. Several other couriers we use have done the same (UPS etc.), which is why some of you may have received a tracking number from Floship or directly from Nebra that hasn’t shown any movement, or in some cases where tracking numbers have been entirely cancelled and reshipped under a different courier/tracking number.
Just today, we’ve been notified of a number of new restrictions with shipping items from Hong Kong. You can learn more here.
We are working closely with the couriers and Floship to minimise the impacts of this and, where possible, looking for other carrier options to spread the load across multiple channels. Either way, our Supply Chain Team will be monitoring the situation over the coming weeks and aiming to push out as many shipments as we possibly can. If you have any questions regarding a shipment or tracking number, please feel free to reach out to us at firstname.lastname@example.org.