If the above tips haven’t been able to resolve your issue then get in touch at https://nebra.io/helium-support and include the following informatio. We’ll work on resolving your issue. But be sure to please perform the steps above to perform the update process.
- Model of unit?
- Mac address of the unit (Shown as ETH on sticker)?
- Frequency of the unit (Shown as Freq on sticker)?
- How are you connecting it to internet? (Ethernet, Wi-Fi, Cellular)?
- How are you powering the unit? (included adaptor, PoE, third party adaptor)
If the issue relates to initial setup of the hotspot, please also include:
- What make & model of phone are you using?
- What version of the Helium App are you using?
- Do you have any screenshots of any error codes?
Nebra Ticket system https://nebra.freshdesk.com/support/tickets/new
or email: firstname.lastname@example.org email@example.com