If after completing the initial troubleshooting steps above, you are still having issues, you may find your issues can be resolved by ensuring it is running the latest up-to-date software.
Nebra Hotspots automatically update once connected to the internet, if you are using an Ethernet connection leaving the hotspot for around half an hour should ensure all updates are downloaded.
If you are having difficulties connecting your Hotspot to Wi-Fi, then it would be recommended to move it to a location where you can plug it into an Ethernet connection for half an hour to let it perform updates. Then move it back to the normal location and re-try setup.
https://helium.nebra.com/#/../indoor-rockpi-hotspot/troubleshooting?id=updating-nebra-hotspot-firmware
