Discord Official Channel - LongAp message after OTHER DISASTER SALE DAY
We need to make a big apology. To prevent the same problems as we had during the first sale we switched to Shopify. We configured Shopify to stop accepting orders once we ran out of stock. Something went wrong and we over-sold 10 times. We are now analysing what happened. Sorry for the situation and this unfortunately means we have to disappoint customers.
The payment-processor was triggered due to the large order volume and decided to cancel (credit-card) orders they believe are high risk. We have no influence on this. We are now discussing with partners how to solve the situation and explain our plan of action in a later announcement. But it will mean that we have to cancel orders. If this means we will cancel all orders and do a new sale or cancel only orders (order is on first come, first service basis) that we cannot deliver has to be decided.
We will 100% refund cancelled orders as soon as possible and contact anyone for which the refund cannot be executed automatically (like cryptocurrencies).
Again sorry, we believe that we did everything right, but failed nevertheless.
We will be contacting Helium and DeWi to discuss next steps and as a result won't be opening pre-orders today.
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